FAQ
Frequently Asked Questions (FAQ)
General Questions
1. What services do you offer?
We offer a wide range of hair services including hair extensions, cuts, color, styling, and treatments. Whether you’re looking for a new look or need maintenance for your extensions, we’ve got you covered!
2. How do I book an appointment?
Booking an appointment is easy! Simply visit our booking page to choose your service, select a time that works for you, and book online. If you need assistance, feel free to reach out to us directly.
3. What is the best way to contact you?
You can contact us via phone at [phone number], email at [email address], or send us a message on our website. We're happy to assist with any questions or concerns!
4. Can I book an appointment online?
Yes! We offer online booking for your convenience. Simply head to our booking page, select your desired service, and choose a time that works best for you.
5. Do you offer consultations before booking?
Absolutely! If you’re unsure about which service or product is right for you, we offer consultations to discuss your needs. Book your consultation online or reach out to us to schedule a time.
Hair Extensions
6. What types of hair extensions do you offer?
We offer several types of hair extensions including tape-ins, clip-ins, sew-ins, and fusion methods. Each has unique benefits, and we can help you choose the best one based on your hair type and desired look.
7. How do I choose the right hair extensions for my hair type?
Choosing the right extensions depends on your hair texture, length, and the look you want to achieve. During your consultation, we’ll assess your hair and help guide you to the perfect match for your needs.
8. How long do your hair extensions last?
Our high-quality hair extensions can last anywhere from 6 to 12 months, depending on the type of extension and how well you care for them. We’ll provide you with all the aftercare information to help your extensions last as long as possible.
9. Can I color or style my hair extensions?
Yes! Our extensions can be colored, styled, and treated just like natural hair. However, we always recommend using professional products to maintain the integrity of the hair.
10. Do you offer custom color matching for hair extensions?
Yes, we offer custom color matching to ensure that your extensions blend seamlessly with your natural hair color. We take the time to match the perfect shade to complement your look.
11. How do I care for my hair extensions?
Caring for your extensions is essential for longevity. We recommend using sulfate-free shampoos, avoiding excessive heat, and scheduling regular maintenance appointments to keep your extensions in top shape. During your appointment, we'll give you specific aftercare instructions based on the type of extensions you have.
Products
12. What hair care products do you recommend for maintaining extensions?
We recommend using sulfate-free, moisturizing shampoos and conditioners that are gentle on hair extensions. We also offer a selection of professional hair care products that are specifically designed for extension wearers. Ask us for product recommendations during your visit!
13. Do you sell any hair products or accessories?
Yes, we carry a variety of hair care products, including shampoos, conditioners, oils, and styling tools. We also offer accessories like extension clips and brushes to keep your hair looking flawless.
14. How do I know which hair care products are best for my hair type?
During your appointment or consultation, we’ll assess your hair type and recommend the best products to suit your individual needs, whether it’s for your natural hair or your extensions.
Appointment & Payment
15. What should I expect during my appointment?
During your appointment, we’ll discuss your desired results, select the right extensions (if applicable), and then proceed with the service. The process may take anywhere from 1-3 hours depending on the service you’re receiving. You’ll leave looking and feeling amazing!
16. How far in advance should I book my appointment?
We recommend booking at least 1-2 weeks in advance, especially during busy times. However, we do try to accommodate last-minute bookings if we have availability.
17. Do you accept walk-ins, or is it appointment only?
We operate by appointment only to ensure we give each client our full attention. Please book ahead to secure your spot.
18. What is your cancellation policy?
We ask for at least 24 hours’ notice for cancellations or rescheduling. If you miss an appointment or cancel within 24 hours, a fee may be applied.
19. Do you accept insurance or offer payment plans?
Currently, we do not accept insurance, but we offer various payment options, including credit and debit cards, and can work with you on payment plans if necessary.
20. What forms of payment do you accept?
We accept all major credit cards, debit cards, and cash. Payments for products can also be made online during checkout.
Shipping & Returns
21. Do you ship internationally?
Yes, we offer international shipping on all products. Shipping rates and times vary depending on the destination. Check our shipping policy for more details.
22. How do I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.
23. What is your return/exchange policy for products?
We offer returns or exchanges on unopened and unused products within 30 days of purchase. If you’ve used a product and it’s not working for you, feel free to contact us, and we’ll help find a solution.
24. How long will it take for my order to ship, and what about pre-orders for hair extensions?
Orders typically ship within 3-5 business days after purchase, depending on availability. For pre-orders on hair extensions, please note that they may take 2-4 weeks to process and ship, as we ensure each set is custom ordered or freshly prepared for you. You will be notified once your pre-order is ready to ship. If you need your order by a specific date, feel free to reach out to us, and we’ll do our best to accommodate!
Aftercare & Maintenance
24. How do I maintain my hair extensions between appointments?
To maintain your extensions, avoid excessive heat and use the proper extension-friendly products. Brush your extensions gently and avoid sleeping with wet hair. Regularly schedule touch-up appointments to ensure your extensions stay in great condition.
25. Can I swim or exercise with my hair extensions?
While you can swim and exercise with extensions, we recommend wearing a cap to protect them from chlorine, saltwater, and sweat. Afterward, rinse your hair with fresh water and let it dry naturally.
26. Do you offer aftercare services or maintenance for hair extensions?
Yes, we offer maintenance services such as re-taping, reapplication, and touch-ups to keep your extensions looking their best. We recommend regular maintenance every 6-8 weeks, depending on the type of extensions you have.
Of course! Here's the Travel Inquiries section formatted in the same style as the other sections, ready for you to copy and paste:
Travel Inquiries
1. Do you offer mobile services or travel to other locations for appointments?
Yes! We offer mobile hair services and can travel to your location for hair extension installs, styling, and other services. Additional travel fees may apply based on distance. Please contact us directly to inquire about availability and pricing.
2. Do you travel for special events like weddings or photoshoots?
We love traveling for special events! If you're planning a wedding, photoshoot, or another event, we can come to your location to provide hair extensions, styling, or full hair services. Please reach out to discuss your event, and we’ll be happy to provide a custom quote.
3. How far in advance should I book if I want you to travel to my location?
We recommend booking at least 4-6 weeks in advance for mobile services, especially during busy times or holidays. This ensures we can accommodate your request and prepare for your appointment.
4. Are there any additional fees for travel appointments?
Yes, there are additional travel fees based on your location. Travel fees vary depending on the distance from our main location. We'll provide an estimate when you inquire about a mobile appointment.
5. Do you travel internationally for services?
We do offer international travel for special events and long-term projects. If you're planning something abroad, please contact us as early as possible to discuss logistics, availability, and pricing.